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This is the work blog of Pete Ashton in his capacity as an online communications consultant, though it's often about more than that. If it's to do with people talking online and it interests me it'll be covered here.

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Phenomenal Internet Success is Boring

Well, not for the people who actually have phenomenal Internet success. I’m sure they have a most wonderful time. But as a phenomena it’s just not very interesting. So I was heartened to see this bit of wisdom in Alexis Petridis’ roundup of the decade in music:

For all the talk of the MySpace-assisted success of Arctic Monkeys or Lily Allen, it’s hard not to think that one of the web’s biggest effects might actually be the opposite of the kind of will-of-the-people surge that powered those artists into the limelight. Instead, the net might have made music a more scattered, microcosmic experience, where a wealth of blogs and messageboards mean that anything, no matter how recherche, can find an audience – just not a stadium-filling, platinum-selling one.

Now that’s interesting. Much harder to study and pontificate on than popularity graphs that fit into the traditional model though.

Opera

I’m currently taking part in Birmingham Opera’s production of Othello as part of the volunteer singing chorus and offered them an hour or so of my time to run through some things they could do with their Internet presence. So I was rather surprised to see my name appear twice in the program – once for the many hours of work I’ve put learning how to sing the thing properly and again for a little bit of “Interweb advice.”

Opera%20Programme

Given the limited amount of work I can’t take too much credit (or blame!) for what they did with the Facebook page, Tumblr and Twitter but it was good to see them experiment and a surprising number of things I suggested sunk in. The only problem, it seems, was that age old issue of capacity and time. When you’re putting on a massive opera updating the blog isn’t really your priority, especially if it’s not built up a big audience yet.

I’ve really enjoyed being part of the chorus and am seriously thinking of joining in with the next production, whatever it may be. And if I do I’m considering proposing a more coherent online strategy to try and move it away from a ticket sales role (which isn’t really necessary given how each night sold out before the premier) and towards something which complements the reasons why Birmingham Opera put on large-scale performances in disused industrial spaces involving hundreds of volunteers taken from the communities of Birmingham. That would be a pretty interesting project.

And, as Jaki points out, anyone who’s using the term “Interweb” is already half way there.

Money where my mouth is

Playing Field with TreeFor the last few years I’ve been telling artists they should start blogs to help them promote their work and connect with the customers and peers. It’s easy and, with certain caveats, it works, I would say. Look at this example or this example. Hell, look at me – I’m standing here getting paid to talk to you because of my blogs.

Which is all well and good but what exactly have I been doing for the last year or so that can earn me the right to be listened to? Not a huge amount, it seems. My big personal case studies (kick starting Flickr Birmingham and Created in Birmingham) are at least 2 years old and, more critically, took place is a very different landscape to today. It’s easy to be a successful arts blogger when there aren’t any other arts bloggers. It’s much harder once all the artists are blogging.

So, following on from my terminal disillusionment with the Social Media scene I’m going to pack it all in and become an artist.

During 2010 I will attempt to earn a living as an artist supported by my blogging activities.

PalletsMy main trade will be in prints of my TTV photographs which I will sell through online stores like etsy and by taking stalls at craft fairs in Birmingham. Most of this will be traditional stuff but I’ll augment it with a strong online presence using the peteashton.com blog to tell the story of what I do and why and, more importantly, as a motivation to do better work. And with any luck the process of doing all this will lead to more interesting things that I can’t imagine right now.

I’ll also be using this ASH-10 blog to get all meta and talk about what I’m doing, looking at different ways of recording my process without getting in the way of it, weighing up the pros and cons of online stores and so on.

Of course I won’t just be relying on sales of my photographs to pay the rent – at this stage that would be very stupid indeed. Other than my personal reasons for wanting to dedicate more time to my photography I also hope it will inform the work I’ve been doing in Arts Development, specifically the DCD consultancy and the Blogging for Artists talks and workshops. I’m also hoping to run another Metapod course for arts and culture organisations with Helga at Fierce next year.

As for other areas I’m going to be pulling back and focusing more on DIY media. This is where I started (one of the first things I wrote on this site was lessons we can learn from zines) and its where I think the Internet has the most potential to be interesting. That means less, if any, events about “digital” or “social media” – as has been notes from my twittering from such things I’m kinda burnt out on all that. I’ll be more likely to be at events where artists like myself (for I am now an artist, donchaknow) are talking about whatever artists talk about.

Moseley Folk BalloonsIn summary then…

  • My photography will be my primary focus throughout 2010.
  • I will continue doing consultancy in the arts sector for digital communication and social media.
  • I will be developing my Blogging For Artists talks based on the work I’m doing for myself.
  • I won’t be doing more general social media (or whatever) work and will be on the periphery of that scene.
  • My framework will be DIY media, building on my experience with zines and a decade of blogging.
  • I will probably do other projects, some arty, some bloggy, some paid, some for the hell of it. But I’ll try and keep then relevant to the above.

And next December, when the inevitable happens and I’m bored with being an artist, I’ll try something different.

I’m going to re-jig this site a little and revise my fees and services (probably boil it down to a flat hourly rate) over the next week or so and then over Christmas work on turning ttv.peteashton.com into a fully functioning artists website. I hope you’ll join me for the ride.

Puppies and the gatekeepers of misery

Puppy_channelShow number 233 of This American Life has an interesting segment about Dan FitzSimmonds who tries to set up his own cable network. (You can listen to it from the site – it starts 7 minutes in and lasts for 15 minutes.) It’s interesting because the show was first broadcast in 2003 and is talking about an era way before the notion of DIY media online was remotely understood, let alone the explosion of online video.

Here’s his pitch:

The initial idea was All Puppies All The Time. You’d turn to The Puppy Channel and you’d see 24 hours a day, seven days a week, footage of puppies fooling around like puppies do, the natural comedians and cuties that they are, with no people, no talk, accompanied only by relaxing instrumental music.

Sound familiar?

Here’s Wikipedia on the Shiba Inu Puppy Cam (my emphasis):

The webcam [...] by a San Francisco, California, couple to monitor their Shiba Inu puppies while they were at work. The live streaming website showed the puppies interacting with each other in a variety of ways; sleeping, playing with toys, tearing up wee pads, and occasionally snuggling with their mother, Kika. [...] By October 13, 2008, three million viewers had spent 1.2 million hours watching the puppies via the Internet.

I remember when this hit the big time last year. Someone on my Twitter stream would flip it on and post “aw, they’re doing [something cute]!!” and others would check it out. It was a real social thing. Back to the TAL episode, here’s FitzSimons talking about the genesis of the idea:

I recalled [...] walking into a building where the Animal Protection League had puppies up for adoption. And the crowd of people standing around these puppies included men in three piece suits, women in fancy outfits and shoppers, moms with kids in strollers, the UPS man, and they stood together, smiling and chuckling and even sometimes addressing one another in the middle of a big city building all because there were puppies. The puppies made them feel better.

He’d previously been stuck at home watching daytime TV and, being somewhat sentient, thinking about how it could be so much better. Why not simply show puppies instead? So he and his wife went about the process of getting a cable TV channel. Despite good press and a sound business model (the funding would come from product placement and ads scrolling across the screen so as not to interrupt the puppies) those controlling the cable networks – Ted Turner, Rupert Murdoch and scant few others – didn’t see the potential and turned it down.

In his mission statement he said the Puppy Channel was there “to help people relax and feel better” and he did this because he thought television wasn’t helping people relax or feel better. As his daughter Molly, the presenter of the TAL segment, concludes:

My father conceived of The Puppy Channel as a refuge from regular TV. But implicit in this notion is the idea that regular TV is something you need a refuge from. And that’s a tough sell to the people who make it.

The interesting thing here is that this man saw something that was obviously broken and figured out a way to fix it. But the people who owned the thing that was broken didn’t think it was broken. But happens when you remove those people from the equation? 3 million people watching for an average of 24 minutes.

More interestingly is how the Puppy Cam differs from the Puppy Channel. Unsurprisingly, once online video became the norm, FitzSimmonds turned his idea into a website at thepuppychannel.com but this was the first time it had come onto my radar and I’m something of an aficionado of this stuff. Cute Overload is probably the big winner here for photos but with video it all tends to take place on the subject-neutral YouTube where there is no mediator and no curator other than the viewer and YouTube’s “related videos” algorithm. While FitzSimmonds might have been a radical back in the 90s today his site looks quite antiquated and restrictive. We don’t need a puppy “channel” – puppies are everywhere.

Meanwhile TV audiences are shrinking and advertising budgets are going elsewhere. It seems people like watching things that make them happy and relaxed. Who knew? Dan FitzSimmonds had an inkling…

Death to Social Media

It’s been about 18 months since the term “Social Media” first nudged its way into being the answer to the question “what is it that I do?” It’s always been a marriage of convenience rather than one born of true love – I needed a label, something broader than “blogger” (I’ve always maintained that the qualities that make blogging as an activity interesting encompass much more than the blogging platform) but more specific than, well, whatever it is people like me did before the Internet came along. For a while Social Media was that label.

But it was never a comfortable fit. Sometimes it felt right but most of the time it was too tight or a bit baggy and more often than not I’d look at it hanging there of an evening wondering what the hell is was I’d been wearing all day. This sort of constant questioning is not necessarily a bad thing, and I’ve come to accept over the years that I tend to do this a lot, but if you’re not careful you can find yourself quibbling over semantics for the sake of quibbling over semantics and miss the important stuff – the reason why you felt you needed a label in the first place.

I felt I needed a label because I wanted to sell my brain. If I could package my brain up in a nice tidy product then I could stick a price on it and people would be more likely to buy it. And, to a certain extent, it worked – I’ve made a pretty decent living over the last couple of years – yet every time I describe myself as a Social Media Consultant a tiny part of me dies.

Part of this is because I actually met some real Social Media consultants at SXSWi this Spring and decided right there that I didn’t want to be one. Which made the whole “being at SXSWi to develop my Social Media consultancy business” thing rather awkward and prompted a lot of soul searching. But I came to the conclusion that it’s just a label and I can decide what Social Media consultancy is in the context of me, irrespective of what the people who aren’t me are doing with it. A novelist doesn’t worry about all the other people calling themselves novelists – he just gets on a writes novels.

And yet I’m still not comfortable with it, and I think I’ve figured out why.

Social Media isn’t actually very interesting. It’s merely a manifestation of a much more interesting thing – the way the Internet connects people. You might think they’re the same thing but they’re not. Take that other woefully misunderstood term “Web 2.0″ an an example. People think Web 2.0 means sites that harvest and host this phenomena known as “user generated content” (which, by the way, is a horrible term) but it doesn’t mean that. Web 2.0 is about online services talking to each other using standardised data. The reason Flickr is a Web 2.0 service isn’t because it hosts people’s photos. It’s because you can take photos of your city, mix them with Wikipedia pages about your city, add in some Twitter messages from your city and plot them on a Google Map of your city. Automatically. That’s Web 2.0. The idea that people putting stuff on the Internet is this new phenomena enabled by radically new services emerging around 2004 makes one wonder what the hell was going on for the first 30-odd years of the Internet. I’m sorry to say that Web 2.0 is just about data standards that help us do things online better – a Highway Code for information, if you like. Because we’re doing things better it looks like we’re doing something different, but we’re not. We’re just doing more of it faster and in more complex ways.

Social Media is the same. The idea that people have only recently started using media socially is silly. The difference is merely that many more people are doing it and the evidence is a lot more visible. I was doing “Social Media” back in the 90s only we called them fanzines and distributed them through the post. Meanwhile folks were being social on Usenet or on Compuserve forums. Twitter might be an interesting new model for how people socialise and connect through networks but it’s just a model for a pretty normal activity.

In the introduction to Birmingham City University’s MA in Social Media which my good friends from academia Jon Hickman and Dave Harte started this Autumn, the Social Media industry is defined as follows:

There is a dichotomy within this nascent industry. On the one hand established businesses are seeking to co-opt the tools of Social Media and use them for commercial gain; on the other third sector organisations are making use of these tools to build complex and conversational communication strategies for minimal cost.

Considering that was written over 6 months ago it’s not a bad stab and pinning the business side of this stuff down and it helps to illuminate something critical. If businesses are co-opting this stuff for commercial gain and if 3rd sector orgs are devising communication strategies they’re doing so because that’s where they think people are at. And so it follows that wherever the people are at is where society is happening. And so what we’re dealing with here is society in all it’s myriad forms. Like Soylent Green Social Media is people. Nothing more, nothing less. And that, I think, is why we’re all tied up in knots about it. We see this stuff happening on computers so we think it must behave logically, and it does to a certain degree, but then it doesn’t, because it’s people. We think we can use it for marketing because it works for marketing to a certain degree, until it doesn’t, because it’s people. People are weird, always have been, always will be. And people will always try to figure out how to understand and control them.

A while back I started thinking about the future of Social Media as a discipline. I suspected it’d get absorbed into other disciplines from social science to public relations – anything that involves understanding how people communicate and share stuff. What I’m now realising is the process by which what was novel becomes mundane isn’t interesting to me. While I have a mild curiosity about how 20th century industries will adapt and change in the 21st century it’s not where the good stuff is.

A couple of years ago I discovered I had something of value. I discovered this because people started offering to paying me money for it. I didn’t know what it was but it seemed to have something to do with knowing how the Internet worked and being able to explain and contextualise it to people who didn’t know how the Internet worked.

And so, having stumbled into a career I met with business advisors and went on a business development course and it was all good. All the advice I got was great and essential for someone who a couple of years previously was temping in factories and dispatch warehouses. But despite all this I kept thinking I needed to define myself in other people’s eyes. I needed to belong to an industry. I needed a label so I could be part of a thing.

But people weren’t interested in me because I was part of a thing. They were interested in me because I did stuff no-one else was doing and thought about things in ways no-one else they knew was thinking.

When I started on this road I could count the people I considered my peers in this city, the people who I knew really got this stuff, on one hand. And while it might seem harsh I think at most we’re on to two hands these days. Everyone else is applying it. There’s nothing wrong with applying this stuff – I love watching people do that because I can learn from it. But when something is being applied that means it’s pretty much been figured out.

I once went for a job, bidding for a contract to deliver the Social Media part of a thing (forgive the vague – it’s easier that way). I suggested they do a big experiment because it’s be really interesting and they’d learn important stuff about their business. They went with the bid which promised increased sales. And that’s fine. If you want to use the Internet to increase sales then do that. But, frankly, I don’t think that’s very interesting. Using the Internet for that is like using a helicopter to pop to the shops. You’ll get your milk quicker but you’re fundamentally missing the point of a helicopter.

So what is it that I do?

I don’t know what you call what I do. Currently it seems to be based around the Internet and the Arts because that’s where I’ve built my reputation but the work I’ve been doing with the Arts Council’s Digital Content Development fund has been about much more than the Internet and the Arts – it’s been about drilling down to some quite fundamental questions about why people do the things they do. I like drilling down to fundamental questions and I think I’m good at it.

Sure, still do the basic stuff. If you want to pay me to explain how to run your blog or get you running on Twitter then I’ll happily do that. But, as became clear on the Metapod course I co-ran this year for Arts organisations, helping you run your Facebook page isn’t really what I do. Helping you understand what a Facebook page is in the context of how you communicate with people, and in doing so helping you understand how you communicate with people in general, that’s what I do.

I have no idea what you call that but I’ve decided it doesn’t matter. As long as I keep doing things that interest and excite me and keep on learning from them the right people will notice, just as they did back in 2006-7. If I put an easy to understand label on what I do the right people won’t find me interesting and the wrong people will ask me to do boring things.

Hi, I’m Pete Ashton. I divide my time between Birmingham and The Internet and I do things that interest and excite me. What do you do?